Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@excava.com.au

Please note that returns will need to be sent to the following address, with postage at the buyer’s expense:

2/96 Frankston Gardens Drive, Carrum Downs, Victoria 3201 , Australia

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item at contact@excava.com.au

EXCHANGES

If you need to exchange your product for a different model or size, please contact us at contact@excava.com.au and we will work with you to accommodate your requirements.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@excava.com.au